Refund Policy for Global Leather Company

Last Updated: 18/12/2023

Welcome to Global Leather. This refund policy outlines the terms and conditions regarding refunds for our products.

1. Refund Eligibility

We strive to provide high-quality products, and your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer the following refund policy:

1.1 Refunds

We do not provide cash refunds. Instead, eligible customers may choose to exchange the product for another item of equal or lesser value.

1.2 Eligibility Criteria

To be eligible for an exchange:

  • The request must be made within 15 days from the date of purchase.
  • The product must be unused, in its original packaging, and in the same condition as received.

2. Exchange Process

To initiate the exchange process:

2.1 Contact Us

Please contact our customer service team at [] or Whatsapp Us within the specified timeframe to request an exchange. Include your order number, details of the product you wish to return, and the product you would like to exchange it for.

2.2 Return of Product

Once your request is approved, we will provide you with instructions on how to return the product. The return shipping costs are the responsibility of the customer.

2.3 Processing Time

Upon receiving the returned product, we will process the exchange within 15 business days.

3. Non-Refundable Items

Certain items are not eligible for exchange, including:

  • Customized or personalized products
  • Clearance or discounted items

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [] or Whatsapp Us with photos of the product. We will assess the issue and provide further instructions.

5. Changes to Refund Policy

We reserve the right to modify or replace this refund policy at any time. The date of the last update will be indicated at the top of the document.

6. Contact Information

If you have any questions or concerns about this refund policy, please contact us at [].

Thank you for choosing Global Leather.